Guides & FAQs

General FAQs

Is public viewing available?

Public viewing resumes across all salerooms . Please note though certain temporary limitations will be in place to cover safety measures and extended monitoring for both the safety of our customers and staff, including the compulsory use of face masks during viewings; Catalogues will continue to be available online along with an increase number of lot photos;

Where do lots come from?

Lots originate from many sources including customer/retail returns, salvage, bankrupty, ex-display & repossessions; Via clients from high street retailers to Insolvency Practitioners & Receivers – NOTE: No lots at our auctions are sold as being new, working, complete or fit for any purpose. All lots are strictly Sold as Seen with No warranties or guarantees.

Are there additional charges?

Yes: All lots are subject to the addition of Buyers Premium (22%) then the further addition of VAT (unless otherwise stated) incurred on the total. Examples Below;

£100 bid on a lot with VAT: Y & 22% BP (eg. a laptop) = £146.40 invoice total

£100 bid on a lot with VAT: N & 22% BP (eg. a car) = £126.40 invoice total

Payment & Delivery FAQs

How can I pay for lots?

All auction lot payments must be made securely ONLINE by card or bank transfer. We will NOT be accepting any cash or card payments on-site.

Both the Cash Offices and Coffee lounges will remain closed at this time.

Do you deliver goods?

We are currently offering 3 types of auctions, 2 that are delivery only and 1 that  is collection only. Details and charges of these auctions are listed below.

PARCEL DELIVERY ONLY AUCTIONS – Once you win an auction, our porters will shortly begin collating and packaging parcels for direct delivery to the ADDRESS ON YOUR AUCTION INVOICE (PDF) – If this address is no longer valid please reply to your auction invoice email with details of the new address ASAP – Once with the courier (DPD) you should also receive tracking numbers direct to your supplied email/mobile number.

PALLET DELIVERY ONLY AUCTIONS – Larger items (eg. appliances inc. fridges, washing machines) will be packed and prepared on pallets for direct delivery to the ADDRESS ON YOUR AUCTION INVOICE (PDF) – If this address is no longer valid please reply to your auction invoice email with details of the new address ASAP. Once with the courier (DPD) you should also receive tracking numbers direct to your supplied email/mobile number.

COLLECTION ONLY AUCTIONS – Collection Only, in-person collection from our salerooms – NO DELIVERY CURRENTLY AVAILABLE ON THESE PARTICULAR AUCTIONS/LOTS – These lots must be collected directly from the salerooms by the bidder within a few working days of auctions end – TO BOOK A COLLECTION TIME SLOT Please click on ‘My Invoices’ from the top menu then click on the red link relating to your Paid Invoice to direct you to the online booking service.

Click here to see our delivery charges.

 

Vehicles FAQs

Condition of the Vehicles

All vehicles are strictly Sold As Seen. Lots can be physically assessed during viewing but carry no guarantees or warranties.

ATF Listed Vehicles

Bidding is open to trade and public but there are a fraction of lots listed as ‘ATF’ Vehicles, these particular vehicles can only be legally sold directly to Authorised Treatment Facilities and have no V5s.

Deposits & Payments

For vehicle auctions a £200 refundable deposit is required to secure bids, full payment and vehicle removals by the deadline. Deposits are not deducted from invoice totals but are refunded upon request by emailing deposits@johnpye.co.uk or can be left on the account for future bidding. Strict vehicle payment & removal deadline by 4pm the day after auction.

Collection & ID Requirements

Proof of ID – 2 x Forms of ID inc. 1 x Photo ID and a Utility Bill less that 3 months old are required prior to release of vehicles. Strict payment & removal deadline by 4pm the day after auction.

NOTE: Any vehicles purchased will be registered to the buyer’s name and address as registered on the account, vehicles cannot be put under other names.

Find Out More About Our Vehicle Auctions