e.g. Small household appliances, clothing and games consoles etc

When will my item be delivered? – It will take approximately 7 working days for delivery once payment has been made.

Cost – £7.99 for the first item and £2.99 for each additional lot won by the same person, on the same invoice, in the same sale to be sent to the same address.

Delivery Location - Delivery by Parcel Delivery does not include the option to select delivery to the Buyer’s room of choice. This will be delivered to the front door of the address provided by you at the point of purchase, or to a safe place selected by you.

Will I be notified of the delivery window? The parcel delivery company will inform you of the delivery window by email and/or text and, if you have the DPD app, you will receive a notification also.

What if I miss my slot? - DPD will attempt delivery a second time. Should this fail, they will deliver to a pick-up point at a local shop for you to collect.

Safe place - You can choose a safe place to have lots delivered to. This could be a neighbour, pick up point or a safe place on your property. When the Lot is delivered to the place you have specified, the delivery will be marked as complete; responsibility for the delivered Lot lies with you from the time delivery is completed.

e.g. large, heavy, bulky or unusually shaped items such as larger kitchen appliances and furniture

When will my item be delivered? - It will take approximately 14 working days for delivery once payment has been made.

Cost – Delivery fees for these items can vary but are specified in the shipping options on each lot. There is no discount for delivery of multiple items in this category however the majority of these lots can be collected with no charge.

Delivery Location – The specialist handling delivery team will make every effort to bring the item to your preferred room. However, if the delivery exceeds 85kg in weight, or if the team considers that it is impractical or unsafe, they will only be able to deliver your item(s) to the ground floor.

Will I be notified of the delivery window? - YES - The specialist handling delivery team will contact you by text and/or email to arrange a delivery date and will provide an estimated delivery time window the night before your delivery is due.

What if I miss my slot? – If you have booked a specific delivery date with the specialist handling delivery team and you are not at the delivery address at the time that delivery is attempted, we will contact you to rearrange delivery, and you will be charged a re-delivery fee.

Weekend or weekday delivery – Where applicable and stated next to the lot on our website; you now have the option to choose weekday or weekend delivery. Remember to select this before you check out. Weekend delivery is not available for all lots and delivery addresses.

e.g. White goods, household appliances and pallets of mixed items

When will my item be delivered?  – It will take approximately 7 to 10 working days for delivery once payment has been made.

Cost – Delivery fees for these items can vary but are specified in the shipping options for each lot. There is no discount for delivery of multiple items in this category, however the majority of these lots can be collected with no charge.

Delivery Location - Pallet delivery will be to the kerbside at the delivery address only. Further to this “room of choice delivery” can’t be guaranteed for any items due to service levels selected and access restrictions at certain locations.

Will I be notified of the delivery window? - Where available for this type of delivery, you should receive an email and a call from our delivery partners to book a delivery date.

What if I miss my slot? - If you have booked a date for delivery of your pallet and are not available at the time of delivery, we will rearrange delivery with you, but you will be charged a re-delivery fee.

Additional information - You don’t need a forklift to receive pallet delivery, but you must be present at the delivery address on the day of delivery. Pallets will be delivered to the kerb, not to your door, and your road must be wide enough to enable access by a truck of at least 7.5 tonnes.

All delivery slots are estimates and cannot be guaranteed so we advise you to make sure that you are at the delivery location either side of the allocated timeslot.

All delivery prices and time scales are based on delivery to mainland UK.

Specialist handling and pallet delivery to Northern Ireland, the Scottish Highlands and other offshore islands have an additional 50% surcharge applied and delivery will take place 7 – 21 working days after payment.

Although our team are dedicated to getting your lots out to you as quickly as possible and within the above timeframes, sometimes this may take a little longer than we would like. If you are concerned that you have not received your goods within the above timescale, please feel free to get in touch for an update.

Can I change my delivery address?

Unless you change the delivery address before you make payment, all items will automatically be shipped to the address shown on your John Pye account. Please ensure that the shipping address is correct and amend it if necessary, before proceeding with payment, since amendments cannot be made once the invoice is paid.