Guides & FAQs
General FAQs
RETAIL / WARRANTY AUCTIONS: Online only, Grade A stock including sealed and boxed goods, NO VIEWINGS
PUBLIC AUCTIONS: Grade B stock including returns, no warranties or guarantees. PUBLIC VIEWING AVAILABLE and recommended – Catalogues will be online along with an increased number of lot photos for all auction types
Opening hours vary by site and can be found on the individual site pages:
Lots originate from sources including returns, overstocks, ex-display and police seizures. Via clients from high street retailers to Insolvency Practitioners & Receivers
Yes: All lots are subject to the addition of Buyers Premium (currently 25%) then the further addition of VAT (unless otherwise stated) incurred on the total. Examples Below;
£100 bid on a lot with VAT: Y & 25% BP (eg. electricals) = £150 invoice total
Payment & Delivery FAQs
All auction lot payments must be made securely ONLINE by card or bank transfer. We will NOT be accepting cash or card payments on-site/in-person.
Both the Cash Offices and Coffee lounges will remain closed at this time.
YES: For our ‘Delivery Only’ Auctions – John Pye Auctions lots under a two person lift size will now be delivered by our delivery partner DPD to winning bidders (no onsite/in-person collections).
Vehicles FAQs
You will need to register for a John Pye Vehicles account, to bid on vehicles, which you can find HERE (you must be a UK resident to register). Your account for general John Pye Auctions cannot be used to access the Vehicle Auctions’ site.
For vehicle auctions, a £200 refundable deposit (Security Deposit) is required to activate your account, for placing bids, and creating watch lists in your account.
The website operates a ‘3-minute rule’, which means that any person who bids online within the last 3 minutes of the closing time for a specific Lot will trigger the automatic extension of the Lot’s closing time by an additional 3 minutes, and so on for every subsequent bid (if any). This is to give all interested bidders the chance to win any lot and to avoid bid sniping, (which is where bots can be used to place bids in the last second of an auction).
For vehicle auctions, a £200 refundable Security Deposit is required to activate your account and enable you to place bids and/or create watch lists and view invoices in your account.
Security Deposits cannot be deducted from invoice totals.
We will hold on to your Security Deposit until you ask for it to be returned. To have your Security Deposit returned, please email: deposits@johnpye.com – You will get an email to confirm the refund has been processed however it can take between 3-5 working days for the refund to show in your account. If you have an outstanding invoice, we will not return your Security Deposit until you have paid for and collected all vehicles that you have successfully bid on.
No, sorry. Our auction catalogues are online only.
If your bid is successful, the amount you bid is the Hammer Price.
VAT of 20% is payable on the Hammer Price for some lots. Where VAT is payable on the Hammer Price this is set out in the Lot Description for the specific lot.
Buyer’s Premium of 25% (plus VAT of 20%) is also payable on all lots in addition to the Hammer Price.
The total amounts payable will be
- Hammer Price (plus VAT at 20%, if applicable), and
- Buyer’s Premium of 25% of the Hammer Price (plus VAT at 20%).
Prior to submitting your bid, you will be shown the total amount due, giving you the opportunity to change or cancel this amount before you confirm your bid.
Example with no VAT on Hammer Price:
- Hammer Price £1000
- Buyer’s Premium £250
- VAT on Buyer’s Premium £50
TOTAL AMOUNT PAYABLE £1300
Example with VAT on Hammer Price:
- Hammer Price £1000
- VAT £200
- Buyer’s Premium £250
- VAT on Buyer’s Premium £50
TOTAL AMOUNT PAYABLE £1500
V62 Application Fee – if no V5 is present, this will be stated within the lot description.
Vehicles can come from a variety of companies or individuals and due to reasons of confidentiality we are unable to provide Vendor details to buyers.
Condition of the vehicles can vary. Each lot will have a brief description and multiple photos available. To really assess the condition of the vehicle we recommend that you visit the site and physically view the vehicle during the allocated viewing times. Check the Important Notes for each sale for the individual sites viewing times. Vehicles may not be roadworthy, even if they have a valid MOT and/or key(s) All vehicles are ‘sold as seen’ and we recommend viewing prior to placing a bid. We are unable to advise or comment on the condition of a vehicle.
Please check each lot listing to see if the vehicle comes with keys or not. Each site can provide contact details of an automotive locksmith who can visit the site. Alternatively, you can arrange for your own automotive locksmith to attend our site. You are responsible for paying and liaising with the locksmith. If you wish a locksmith to visit the site prior to vehicle collection, it must be within a time frame pre-booked with the individual Site Manager.
We do not offer guarantees or warranties on any vehicle sold by us. On occasion a vehicle may have the benefit of a manufacturers or other warranty that will pass to the Buyer with the vehicle, but this will be clearly stated in the lot description.
‘ATF (Authorised Treatment Facility) Vehicles can only be legally sold directly to Authorised Treatment Facilities. If you wish to become ATF certified, you must apply via the Environment Agency for a permit.
The deadline for payment is 4:00pm on the Working Day following sale end. All auction lot payments must be made online by Faster Payment, BACS, CHAPS, Debit Card, Credit Card or as otherwise specified in the Important Notes or directly by us. We do not accept cash or card payments on site/in person or over the phone.
A 1.5% surcharge will be applied to all commercial or company credit card transactions to cover processing fees. We do not accept payment by cheque or American Express card.
Details will be in the email and invoice sent to you when the auction has ended. You can also log into your account and see the details there.
Non-payment is a breach of our Vehicle Auction Terms and Conditions and will result in your account being closed and your Security Deposit being retained as per our Terms and Conditions.
Vehicles must be removed from the premises by 4:00pm the Working Day following sale end. Please note, we are not open weekends or Bank Holidays. Vehicles collected after this time will incur additional storage charges, as per our Terms and Conditions.
Vehicles will only be released once the following criteria has been met:
- Payment has been made in full and cleared funds
- Customer has provided two Valid Identification Documents as set out here
For individual site opening times, locations and contact details, please click here. Please note that site opening times shown are not the specific times for viewing or collection of vehicles; please refer to the details listed by each sale to find this information.
All vehicles purchased will be registered to the buyer’s name and address, and will match the contact details shown on the account which was used to place the winning bid, vehicles cannot be registered in names other than the account holders.
Yes, trade buyers must provide a valid Certificate of Motor Trade Insurance that is in your personal name or company name, and that matches the details on your John Pye Vehicles account for it to be processed for Trade Sales and to retain the full V5.
Unless otherwise stated in the Lot Description, all vehicles have a current V5. V62s AND V5s WILL BE ISSUED IN THE BUYER’S NAME ONLY. Buyers should check DVLA for processing times.
Online – https://johnpyevehicles.co.uk/Contact
Phone – 01159 706060
For site locations and contact details, please click here Please note that site opening times shown are not the specific times for viewing or collection, please refer to the individual details listed with each sale to find these.
Some common causes for this are:
- Some devices add a space after the email address – please check and remove the space if this has happened. If problems persist, we recommend trying to login through different browser and/or devices.
- Your password is case and number sensitive. Make sure an O is not a 0 (zero) or vice versa.
- If your account hasn’t been used in a while it may be archived. Please contact us so we can investigate if this is the case.
If the above does not work, you can use the ‘reset your password’ link which will email you a link to update your password. Please email admin@johnpye.com or contact us via live chat at https://johnpyevehicles.co.uk/Contact to help you with this.
Once placed, bids can be cancelled before the auction concludes, as per our Terms and Conditions.
